About
Dynamic Operations and Business Leader with a proven track record of optimizing multi-site operations and driving profitability across retail, hospitality, and QSR sectors. Successfully enhanced operational efficiency by up to 30%, reduced stock variance by 50%, and boosted customer satisfaction by 20-30% through strategic planning, process optimization, and cross-functional leadership. Adept at P&L management, team leadership, and implementing data-driven strategies to reduce costs, improve retention by 22%, and launch new business units.
Work
Atreos Retail Platform (Bokku Mart)
|Branch Operations Manager
Lagos, Lagos, Nigeria
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Summary
Managed branch operations and customer service delivery for Atreos Retail Platform, driving efficiency improvements, staff development, and revenue growth.
Highlights
Oversaw branch operations and customer service delivery, driving a 30% improvement in operational efficiency through strategic workflow restructuring.
Designed and led staff training programs, reducing employee turnover by 18% and improving compliance with ISO and HACCP standards.
Utilized customer analytics and feedback to enhance service quality, resulting in a 25% increase in repeat customer rate.
Streamlined stock control and reporting processes, reducing wastage by 10% and improving financial accountability.
Partnered with executive leadership to align expansion strategies, leading to a successful launch of 2 new branches within one fiscal year.
Shopfersh Integrated Services
|Human Resources Manager (Volunteer, Remote)
Lagos, Lagos, Nigeria
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Summary
Directed end-to-end recruitment and employee engagement initiatives for Shopfersh Integrated Services, optimizing HR processes and enhancing team productivity.
Highlights
Directed end-to-end recruitment and onboarding for multiple departments, cutting hiring cycle time by 30%.
Developed and implemented employee engagement initiatives, improving overall retention by 22%.
Collaborated with leadership to identify and close performance gaps through data-driven development programs.
Supported organizational restructuring that enhanced team productivity and communication efficiency.
Atreos Retail Platform (Bokku Mart)
|Assistant Branch Operations Manager
Lagos, Lagos, Nigeria
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Summary
Supported high-volume retail operations at Atreos Retail Platform, focusing on performance management, productivity enhancement, and compliance.
Highlights
Enhanced productivity by 20% through workflow redesign, staff coordination, and time management initiatives.
Coordinated regulatory documentation and compliance, maintaining a 100% audit success rate.
Developed a weekly reporting framework that improved data accuracy and real-time performance tracking.
Supported branch performance management and daily operational oversight for a high-volume retail outlet.
Uncle Stan's Foods
|Area Operations Manager
Lagos, Lagos, Nigeria
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Summary
Currently leading multi-site operations for Uncle Stan's Foods, focusing on team development, financial controls, and operational efficiency to enhance service delivery and customer satisfaction.
Highlights
Spearheaded recruitment and development of over 20+ outlet managers and staff, cultivating a performance-driven and customer-focused culture across multiple sites.
Collaborated with Finance, Audit, and Procurement teams to establish rigorous financial controls, reducing stock variance by 50% and ensuring optimal inventory levels.
Implemented standardized operational procedures across all sites, improving service consistency and elevating customer satisfaction scores by 20%.
Oversaw complex logistics, eliminating supply chain delays and ensuring seamless customer service delivery across all branches.
Bustop Bistro
|Operations Manager
Lagos, Lagos, Nigeria
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Summary
Led comprehensive restaurant operations for Bustop Bistro, driving significant revenue growth, cost savings, and improved guest satisfaction.
Highlights
Led full restaurant operations, including budgeting, procurement, and service delivery, driving a 40% rise in revenue within 6 months.
Managed cost-saving initiatives that reduced overhead expenses by 12% without compromising quality.
Developed and enforced operational SOPs, improving team accountability and guest satisfaction.
Strengthened supplier relationships, negotiating better pricing and ensuring consistent quality of materials.
Bustop Bistro
|Kitchen Operations Accountant
Lagos, Lagos, Nigeria
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Summary
Optimized kitchen processes and financial controls for Bustop Bistro, leading to significant reductions in wastage and improvements in customer feedback.
Highlights
Optimized kitchen processes and inventory control, cutting food wastage by 15%.
Collaborated with culinary leadership to enhance quality and presentation, achieving 98% positive customer feedback.
Oversaw cost control measures, improving gross margin performance by 10%.
Implemented accurate budget tracking and reporting mechanisms that improved financial visibility.
Palatable Restaurant, Bar & Suites
|Operations Manager
Anambra, Anambra, Nigeria
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Summary
Directed end-to-end operations, financial management, and guest services for a full-service hospitality business, enhancing customer satisfaction and operational transparency.
Highlights
Directed end-to-end operations, financial management, and guest services for a full-service hospitality business.
Increased customer satisfaction ratings by 30% through service training and experience redesign.
Streamlined facility management processes, improving asset maintenance efficiency and reducing downtime.
Implemented accountability frameworks for HR, finance, and operations that strengthened organizational transparency.
Education
Nnamdi Azikiwe University, Awka
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B.Sc.
Cooperative Economics & Management
Nnamdi Azikiwe University, Awka
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Diploma
Cooperative Economics & Management
Skills
Operational Strategy
Multi-Unit Management, Business Process Optimization, Cost Reduction & Efficiency Improvement, Customer Experience Excellence, Risk & Compliance Management.
Financial Management
P&L & Budget Control, Procurement & Inventory Control, Data Analysis & Reporting, Business Intelligence Interpretation.
Leadership & Management
Team Leadership & Performance Management, Workforce Planning, Stakeholder Engagement, Strategic Decision-Making, Business Expansion & Growth, Scheduling & Workforce Planning.
Software & Tools
MS Office Suite (Excel, Word, PowerPoint), Data Management & Analytics, Reporting Tools.